Delivery


UK
Under £70.00 – £3.99 (2-4 days) Royal Mail
Over £70.00 – Free of Charge (2-4 days) Royal Mail

As standard, we use the Royal Mail’s Signed For 2nd Class delivery service where a signature will be required for safe delivery. If you require a different service please let us know.

Europe
Standard delivery for Under £100 – £10 (3-7 days)
Standard delivery for Over £100 – Free (3-7 days)
Express delivery is available from £16 per order (1-4 days guaranteed) please contact us for more information.

Rest of the World
Standard delivery under £150 – max £15 (5-10 days)
If postage costs less then £15 we will refund the difference, if it’s over £15 we’ll cover it.
Standard delivery over £150 – Free (5-10 days)
Express delivery is available to USA from £16 per order (3-6 days guaranteed) please contact us for more information.
Express delivery is available from £20 per order for Rest of the World (4-8days guaranteed) please contact us for more information.

International Import Taxes and Local Duties
Cocoon Child cannot accept responsibility for any charges incurred through tax and duties on international orders outside of the EU – any additional import charges are the responsibility of the buyer and Cocoon Child is not liable for any export costs.

Returns


We aim to please with every order and hope that you delighted with your purchase but if for any reason you need to return your purchase we will happily refund or exchange non-sale items as long as they are in a new and unworn condition, with garment tags attached and in the original packaging within 14 days of purchase. We are unable to refund any purchases which have been worn or damaged in any way and we are not responsible for any items that are damaged or lost during their return.

Please contact us at [email protected] before returning any items with details of your order number and reason for return so that we can give you a Returns Authorisation Code which needs to be included in your returns form (see below to download the form) .

For your security we recommend you send the returns by registered post. Return shipping costs and safe delivery back to us are the responsibility of the buyer and shipping costs cannot be refunded. Once we have checked the item we will refund the product costs (minus any shipping costs if delivered for free) and email you notification that the refund has been completed.

If you would like to exchange an item please contact us via [email protected] and we will check our stock and get back to you as soon as possible.
If you are returning items from outside of the UK please follow the above instructions and remember to mark your parcels BRITISH RETURNED GOODS
If you have any questions or concerns about your purchase please contact us immediately – we are ready to help in any way we can.

Click below to download a returns form.

Returns Form

GIFTS:
We will happily wrap and send any items that are to be given as gifts on your behalf. Please email us at  [email protected]  to give us full instructions, name and address for delivery and any personal message that you want included with the gift.
Contact Us
Please don’t hesitate to contact us if we can help in any way, you can email us at [email protected] and call us between 10am – 5pm (GMT) Monday to Friday on 07803 554776 and we will get back to you as soon as possible.